Support Services

Support you can depend on 

Our highly skilled personnel will deliver timely and reliable results because our goal is to help our clients understand, detect and prevent drug & alcohol abuse. 


Toxicology support services
Our efficient and courteous Support Services representatives are here to provide you with the information you need to better understand and manage your drug testing program. We are a phone call away and can address any questions or concerns regarding your account, web portal access, and ordering of supplies.

Education and in-service training
Education and training are critical to ensure proper specimen collection and shipment to the lab. Telephone and on-site staff training sessions are provided upon request. To get our clients up and running on specimen collection, results interpretation, and web portal access, our QT representatives contacts all accounts within two weeks of set-up to schedule a convenient training date and time. Certificates of completion are provided at no additional fee.


Client Support Services


Supply Ordering

Ordering or re-ordering of supplies

Account Changes

Correct or update contact information

New Client Registration

New clients or contact us